Support & Helpdesk
Help Scout
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A shared inbox and help desk for email, chat and social support, with a built-in knowledge base.
Quick answerSupport teams of up to 5 people who can run on the free plan with 1 inbox and 1 Docs site, then pay $25 per user a month on annual billing when they outgrow it. Free plan available (Free plan with 5 users, 1 Inbox and 1 Docs site); paid plans start at $25/mo, billed annually.
Specifications
| Field | Value |
|---|---|
| Free plan | YES — Free plan with 5 users, 1 Inbox and 1 Docs sitechecked 21-10 |
| Starting price | $25/mo, billed annuallychecked 21-10 |
| Data export | API onlychecked 21-10 |
| API | REST |
| Integrations | Salesforce, Jira, HubSpot |
| Data region | not measured |
Editor's note
Standard is $30/user/month billed monthly; $25/user/month only applies when billed annually. In-app export covers reporting data as CSV or XLSX but not conversation thread contents; Help Scout says the rest of your account data comes out through its APIs.
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Best for
Support teams of up to 5 people who can run on the free plan with 1 inbox and 1 Docs site, then pay $25 per user a month on annual billing when they outgrow it.
Try free →Change log
- 21-10 — Added to the directory.