Guide

What "Free Plan" Actually Means — Three Kinds, One Trap

Quick answer"Free" on a pricing page means one of three different things: a perpetual free tier you can use forever, a time-limited trial that turns into a paid plan, or no free option at all. The trap is that vendors rarely say which one you're looking at — you find out when the invite screen or the billing page shows up.

The three kinds

Perpetual free tier. A real, permanent free plan — usually capped on usage (seats, projects, exports, minutes) rather than time. You can stay on it indefinitely. This is the only kind worth calling “free” without a caveat.

Trial. Full or near-full access for a fixed window — 7, 14, 30 days. After that: pay, or lose access (sometimes lose your data too, depending on data_export — a separate trap, covered in guide #3). Trials are labeled “Free” on landing pages almost as often as perpetual tiers are, which is exactly the confusion this guide exists to clear up.

None. No free option, paid from day one — sometimes with a money-back window instead of a trial, which is a different thing (you pay first, then can ask for it back).

The trap

Two vendors can both say “Start for free” on their homepage. One means “use this forever within these limits.” The other means “use this for 14 days, then we bill your card.” The wording on the landing page almost never tells you which — the tell is buried in the pricing page’s fine print or the signup flow itself.

Before you commit real setup time (importing data, connecting integrations, inviting teammates) into a tool’s free plan, check two things:

  1. Is the free tier time-limited or usage-limited?
  2. If usage-limited, what exactly is capped — and is that cap workable for how you’d actually use it?

Compare tools by free plan type

Embedded from the directory
CRM & Sales tools by free plan type
ToolKind of freeReal limit
AttioPerpetual free planUp to 3 seats and 50,000 recordschecked 18-08
Bitrix24Perpetual free planUnlimited users, 5GB of shared storagechecked 05-08
Capsule CRMPerpetual free planUp to 2 users and 250 contactschecked 05-08
HubSpot CRMPerpetual free planUp to 2 users and 1,000 contactschecked 05-08
CloseTrial only14-day free trial, no credit card required — no permanent free planchecked 05-08
PipedriveTrial only14-day free trial, no credit card required — no permanent free planchecked 18-08

Pulled from the directory — updates automatically.